Integration only works when it is managed well.
How we plan, mobilise, deliver and report, and the standards that guide our people on every site.
One plan · One account lead Our integrated delivery model
Every Black Wing contract follows the same stages. They keep our three divisions working to one plan and give you a single, clear view of progress.
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Stage 01
Understand
We visit your site, listen to your team and define the scope, risks, standards and constraints before proposing anything.
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Stage 02
Plan
People, life support and supplies are planned together, with clear responsibilities, schedules and reporting agreed with you.
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Stage 03
Mobilise
Staff, equipment and materials arrive in a controlled sequence, with inductions, permits and documentation completed first.
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Stage 04
Deliver
Each division delivers its scope under one account lead, coordinating daily so that changes on site are handled smoothly.
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Stage 05
Improve
Regular reviews, inspections and feedback turn lessons into practical improvements across every service we provide.
The same model applies whether you engage one division or all three.
From contract signature to steady operations
A controlled mobilisation sets the tone for the whole contract. We plan it in detail, agree it with you and report progress until services are running steadily.
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Phase 01
Phase 1: Kick-off and planning
We confirm scope, key dates, interfaces and approvals, and issue a mobilisation plan with clear responsibilities.
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Phase 02
Phase 2: Resources and approvals
We recruit and prepare staff, source equipment and supplies, and obtain site access and permits.
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Phase 03
Phase 3: Site set-up
Teams arrive in sequence, complete inductions, set up facilities and test systems before services begin.
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Phase 04
Phase 4: Handover to operations
Services start under close supervision, and early reviews with you check that standards are being met.
Our QHSE commitment
Black Wing is committed to protecting people, delivering consistent quality and minimising our impact on the environment. These commitments apply to every employee, every subcontractor and every site where we work.
Safety firstWe aim to prevent harm to our people, our clients’ people and the communities around our sites. We will identify hazards and assess risks before work begins, provide the training, equipment and supervision needed to work safely, and give everyone the authority to stop unsafe work.
We commit to delivering services that meet agreed requirements, operating management systems aligned with client standards and recognised international good practice, and improving through audits, inspections and feedback. We will comply with applicable Iraqi laws and regulations and with our clients’ standards.
We will use resources responsibly, reduce waste and prevent pollution. Management will review this commitment regularly and provide the resources to put it into practice.
- Hazard identification before work begins
- Authority for everyone to stop work
- Systems aligned with recognised good practice
- Compliance with Iraqi law and client standards
- Waste reduction and pollution prevention
- Regular management review
Health and safety in practice
Safety is built into how we plan, staff and supervise every task. These are the practices our teams apply on site, every shift.
Risk assessment
Hazards are identified and controlled through task risk assessments and method statements reviewed before work starts.
Permit-to-work
We work within client permit systems and apply our own controls for high-risk activities and confined spaces.
Induction and training
Every worker is inducted before starting, with toolbox talks and refresher training throughout the assignment.
Stop work authority
Anyone can stop a task they believe is unsafe, without fear of blame or consequence.
Incident reporting
Near misses and incidents are reported, investigated and shared so that lessons reach every team.
Health and welfare
Medical fitness checks, heat stress awareness, hygiene and rest arrangements support the health of our people.
Quality assurance across every service
Quality means doing what we agreed, consistently, and being able to show it. Our approach rests on clear standards, routine checks and honest reporting.
Agreed standards
Service levels, specifications and acceptance criteria are defined with you at the start of each contract.
Documented procedures
Written procedures for key activities, aligned with client requirements and recognised international good practice.
Inspections and checks
Supervisors carry out routine inspections, and managers make scheduled and unannounced site visits.
Supplier control
Suppliers and subcontractors are vetted, monitored and held to the same standards we apply ourselves.
Corrective action
Non-conformities are recorded, root causes identified and corrective actions tracked to completion.
Client feedback
Regular reviews and feedback from your team and residents shape how we improve each service.
Quality is agreed at the start, checked on site and reported openly.
Responsible operations, good neighbours
We aim to reduce the footprint of our operations and contribute positively to the communities near the sites where we work.
Waste management
Waste is segregated at source, recycled where facilities exist and disposed of through approved routes.
Resource efficiency
We monitor water, fuel and energy use in camps and look for practical ways to reduce consumption.
Spill prevention
Fluids and chemicals are stored, handled and transported with controls and spill kits to prevent pollution.
Community engagement
We hire and buy locally where possible and maintain respectful, open relationships with neighbouring communities.
We plan every contract to limit its footprint and to add value close to where we work.
Local workforce, lasting value
We believe every contract should leave something behind: skills, jobs and business for the communities around our clients’ operations. Local content is part of how we plan, not an afterthought.
As an Iraqi company, we understand the importance of local employment to our clients, to government and to the communities near operating sites. We give priority to qualified candidates from surrounding areas and work with community representatives to make opportunities known fairly.
Where skills are scarce, we invest in training and pair local staff with experienced specialists, creating clear paths into more skilled and supervisory roles. We also source food, materials and services from Iraqi suppliers where quality and price allow, helping to build local supply chains.
We can report on local employment, training and spend in the format your contract requires, giving you clear evidence of in-country value.
- Priority for qualified local candidates
- Training paths into skilled roles
- Knowledge transfer from specialists
- Local sourcing of food and materials
- Fair, transparent community hiring
- Reporting on local content
Ethics, governance and compliance
Integrated contracts depend on trust. We protect it through clear rules of conduct, transparent dealings and full respect for the law.
Anti-bribery
Bribery and facilitation payments are prohibited in all our dealings, with officials, clients and suppliers alike.
Legal compliance
We operate within Iraqi law, including labour, tax and customs regulations, and respect client policies.
Fair employment
People are hired and advanced on merit. Discrimination, harassment and forced labour have no place in our business.
Confidentiality
Commercial, technical and personal information shared with us is protected and used only for its intended purpose.
Conflicts of interest
Employees declare any personal interest that could affect their judgement, and managers act on every declaration.
Speaking up
Concerns can be raised in confidence, and we protect anyone who reports a suspected breach in good faith.
Reporting and communication you can use
Good information prevents surprises. We agree reporting formats and frequencies with you at the start, then deliver them consistently throughout the contract.
One point of contact
An account lead coordinates all divisions and is your first call for any question or request.
Daily site updates
Short updates on headcount, services delivered, issues and planned activities, shared with your site team.
Monthly performance reports
Performance against agreed indicators, safety statistics, quality findings and actions, in one clear document.
Review meetings
Regular meetings with your managers to review performance, discuss changes and agree improvements.
Transparent invoicing
Invoices reconcile to approved timesheets, delivery notes and agreed rates, so charges are easy to verify.
Escalation route
A clear escalation path to senior management, so concerns are addressed promptly at the right level.